We're here to help you get the most out of Aura. If you have questions, run into issues, or need assistance, you'll find everything you need below.
Getting started
- Download the app: Aura is available on the App Store or Google Play. Use the store links in this site’s footer for your platform.
- Create an account: follow the sign-in and photo setup instructions in your installed app.
Frequently asked questions
How does virtual try-on work?
Upload a few reference photos of yourself, then add a clothing item via product link, screenshot, or camera. Aura's AI generates a realistic preview of how the outfit looks on you.
How many reference photos do I need?
Follow the current app instructions for reference and face photos. Use clear, well-lit images; setup requirements can differ between versions.
How are my photos used?
Reference and clothing images are processed to generate previews. Review sharing options before publishing, and see our Privacy Policy for full details.
How do subscriptions work?
Aura is free to download, with in-app purchases. Generation may require a subscription or credits; free download does not mean free or unlimited generation. Review current prices, allowances, and terms in the app before purchasing. Manage subscriptions through the App Store or Google Play account used to buy them.
Can I delete my account?
Yes — see the Delete your account section below for full instructions.
Troubleshooting
- Try-on results look off? Make sure your reference photos are clear, well-lit, and show your full outfit area. Avoid heavy filters or obstructions.
- App crashing or freezing? Update to the latest version from your app store. If the issue persists, try restarting the app or your device.
- Subscription not recognized? Check subscription status in the App Store or Google Play account used for the purchase. Contact support if access is still missing.
Delete your account
If you'd like to permanently delete your Aura account, you can do so directly from the app or by contacting us. Deleting your account is irreversible. Review the confirmation and Privacy Policy for the scope of deletion and any retention requirements.
Option 1 — Delete from the app
- Open the Aura app and go to Settings.
- Scroll down and tap Delete Account.
- Confirm the deletion when prompted.
Follow the app’s confirmation flow. Contact support if deletion fails or you need help with a request.
Option 2 — Request deletion by email
If you are unable to access the app, send an email to [email protected] from the email address associated with your account. Include "Delete My Account" in the subject line. Contact support for the status of your request.
Important notes
- Active subscriptions: deleting your account does not automatically cancel any active App Store or Google Play subscription. Please cancel your subscription through your device's subscription settings before deleting your account to avoid future charges.
- Data retention: review retention information in our Privacy Policy.
- Recovery: account deletion is permanent. Once processed, your data cannot be recovered.
Contact us
Can't find what you need? Reach out to our support team and we'll get back to you as soon as possible.
- Email: [email protected]
When reaching out, please include as much detail as possible (device model, app version, and a description of the issue) so we can help you faster.